Before You Order
General Information
Store
Support
Website: https://pctzone.net/contact-us/
Email: hello@pctzone.ru
No Refunds
We do not offer refunds through cryptocurrency under any circumstances.
No Returns
We do not accept returns under any circumstances.
No Email Ordering
We do not offer ordering through email or messages currently at the moment. Please place your order through our store. All prices are in USD.
No Price List
We do not have a price list available currently at this time. Please place your order through our store. All prices are in USD.
No Alternative Shipping Options
Alternative shipping options are not available. Our shipping method exclusively use the national postal service of each respective country.
Item Quantity
The product images serve solely as a reference. Please refer to the “Pack Quantity” listed under the “Additional Information” section to determine the exact contents of your purchase. The information can be accessed by scrolling down slightly.
Payment
Payment Methods
We only accept cryptocurrency as a form of payment. This includes popular options such as:
Bitcoin
Litecoin
Monero
Ethereum
Solana
USDT
USDC
We are looking into adding options such as Wise, SEPA, and CashApp in the near future.
Payment Verification
Payments should be verified and accepted automatically within 2 hours. If not, contact our support team and provide the transaction hash for further assistance.
Inaccurate payment amounts will result in delays, as it cannot be automatically verified. It is the responsibility of the client to factor in any transaction fees.
Returns Policy
No Returns
Thank you for your purchase. Please note that all sales are final. We do our best to ensure the accuracy of every order that is shipped out.
Reasons for this policy:
Due to the nature of our business and products, returns are not accepted as the products are not suitable to be reused or resold.
When packages are returned, they do not reach our facility, thus preventing us from reshipping them as they are deemed indefinitely lost.
We encourage you to carefully review your order before finalizing your purchase. If you have any questions or concerns prior to ordering, please contact us.
Exception
Package returned due to address error on the label alone not caused by client.
Does not apply to returns resulting from client errors, including but not limited to:
Incorrect or incomplete shipping address.
Lack of an authorized recipient.
Thank you for your understanding.
Fake Shipping Information
Using Pseudonyms (Fake Names): Think Twice!
While you have the freedom to choose any name for your orders, we strongly advise exercising caution.
Your national postal service reserves the right to reject delivery in the event a false name is utilized, with the tracking status indicating “Unrecognized recipient”.
No refunds or returns in the event of any issues arising from the use of a false name. Always consider the consequences and choose wisely when providing information.
Product Authenticity
Our Promise of Authenticity
At PCT.ZONE, we prioritize genuine quality. Here’s how we assure the authenticity of our products:
Genuine Sourcing: We partner only with licensed pharmaceutical manufacturers and top-tier brands. This ensures that you get nothing but the best.
Verify Batch Codes: Each product comes with a unique batch code. Doubts about authenticity? Reach out to the manufacturer with the code to double-check.
Your trust is invaluable. We go the extra mile to ensure you receive only authentic products.
Best Price Guarantee
Our Best Price Guarantee and Price Matching
We are committed to providing you with the best value with our Price Match policy. If you come across a lower price from a reputable competitor, we’ve got you covered.
Terms and Conditions
Reputable Competitors Only
Only businesses with a strong track record and positive customer reviews are considered.
Inclusive Shipping
Our comparison includes shipping costs in the total.
Identical Country of Origin
Must be shipped from the same country, (due to supply and demand variations).
Identical Brand and Quantity
The products must have identical brand and quantity for comparison.
Original Prices Only
Any special promotions, discounts, or sales are excluded from the comparison.
How To Apply?
Register an account with us.
Contact support and provide a screenshot at checkout, displaying the items, quantity, and total price, including shipping charges.
Once accepted, we will provide you with store credit for the price difference.
Discounts
Discount: Reviews
Earn Discounts with Your Reviews!
Love our products? Let the world know! Write a public review and earn a $5 credit. Want to double your reward? Post reviews in multiple locations and snag a $10 discount on your next order.
Once you’ve shared your thoughts, simply create an account and send us a link to your review. We’ll reward you with store credit to your balance which you can use on your next purchase.
Your feedback not only guides us but also comes with perks!
Discount: Bulk Order
Bulk Discounts: Big Orders, Bigger Savings!
Planning a hefty order or thinking of buying in bulk? Reach out to us!
For qualifying orders, typically starting at over $1000 we can offer discounts of up to 70%. However, eligibility for these savings is entirely at our discretion, considering factors like supply, demand, and the acquisition cost of specific products with narrow margins.
Let’s work together for the best deal!
Discount: Product Testing
Earn a discount by requesting to test our products!
Terms and Conditions
Contact us prior to sending the product for testing.
Use approved analytical testing facility.
Client name on the testing report be specified as “PCT ZONE”
Consent for our utilization of the testing report for promotional purposes.
Upon acceptance of the application, we will:
Reimburse shipping cost.
Reimburse product testing cost.
Offer $50 credit for each product tested.
Shipping
Warehouse Overview
Warehouse Overview
We are a multinational company with warehouses located in the United States, European Union, United Kingdom, and India. Only our Indian warehouse offers global shipping at the most competitive prices.
We strongly recommend placing orders from our domestic warehouses whenever feasible, as this will result in expedited delivery and a greater likelihood of successful delivery, as they are not subject to customs inspection.
Warehouse | 🇮🇳 India | 🇺🇸 USA | 🇪🇺 EU | 🇬🇧 UK |
Minimum Order | None | $50 | None | None |
Shipping Fee | $25+ | $10 | $22 | $7 |
Ships International | Yes, excluded below* | No, Domestic Only | No, Domestic Only | No, Domestic Only |
Up to 21 business days | Up to 5 business days | Up to 14 business days | Up to 3 business days | |
Yes | No | Yes | No | |
Seized/No tracking 30 business days | Seized/No tracking 20 business days | Seized/No tracking 25 business days | Seized/No tracking 20 business days |
Excluded Countries
We are unable to ship to the following countries, please refrain from placing an order as we may not be able to issue a refund.
India
Russia
Ukraine
Albania
USA Virgin Islands, including Puerto Rico
Laos
Kyrgyzstan
Shipping: Delivery Times
Expected Shipment Delivery Times
International shipments from India can have varied delivery times based on many factors. While we offer the estimates below, remember these are just that – estimates. If you’re in a hurry, check if we offer a domestic option.
Dispatch Time
Packages are usually dispatched within a period of 3 business days, excluding public holidays. You will receive an email notification once your package has been dispatched along with tracking information if applicable.
Shipping Times
Shipping times begins after dispatch, not order date.
Domestic
Warehouse | Shipping Times |
🇺🇸 USA | 2 to 5 days |
🇪🇺 EU | 9 to 14 days |
🇬🇧 UK | 2 to 3 days |
International
Destination | Shipping Times |
USA | 2 to 3 weeks |
EU | 2 to 4 weeks |
UK | 2 to 3 weeks |
Canada | 2 to 3 weeks |
Australia | 2 to 3 weeks |
Shipping: Success Rates
Domestic warehouses exhibit a delivery success rate of nearly 100%, as they are not subject to inspection by customs.
Understanding success rates can help set expectations for deliveries. The results are derived from orders not exceeding the recommended maximum order quantity.
Destination | Success Rate | Recommended Optimal Order Quantity | Recommended Maximum Order Quantity |
USA via India Post | 95% | 300 Tablets | 600 Tablets |
USA via Emirates Post | 99% | 800 Tablets | 1200 Tablets |
UK | 99% | 1000 Tablets | 1500 Tablets |
Canada | 50% | 300 Tablets | 400 Tablets |
Australia | 95% | 300 Tablets | 600 Tablets |
Europe | 50% (due to VAT) | 200 Tablets | 300 Tablets |
We may charge extra shipping fees for reships to split up packaging if we find your order to be at risk due to its size or other factors. We do not derive any financial gain from this.
Shipping: Signature
Do I need to sign for my package?
Packages must be signed for upon delivery in order to ensure proper receipt by the designated recipient, thereby ensuring both security and confirmation of delivery.
This is a standard procedure, particularly for international shipments and deliveries and is mandated by the postal service, not us.
We regret to inform you that we are unable to override this policy.
Shipping: Customs
Packaging
We are a legitimate business operating within the jurisdiction of India. As a result packages will:
be labelled as “Health Supplements”.
not be designated as a “gift”.
not employ decoys, such as removing manufacturing labels.
Tariffs
EU
It is the client’s responsibility to verify any applicable fees or taxes related to their purchase upon arrival in their country, however, this is not guaranteed.
USA – Emirates Post
As a result of recent tariff changes in the USA, Emirates Post has implemented an additional 25% tariff fee and a fixed processing fee of $2.
However, we are currently only requesting our clients to pay 15% at checkout, with the remaining amount being covered by our company. This amount may be subject to change in the future.
USA – India Post
The tariff fees we currently apply are identical to those of Emirates Post; however, please note that these fees may be subject to change in the future.
Shipping: UAE
Shipping through the United Arab Emirates
This information is intended only for clients located in the USA.
Our findings have demonstrated that packages sent from the UAE to the USA have a significantly greater likelihood of successfully passing through customs compared to those shipped from India.
Why does my tracking show UAE/Dubai?
Packages are first routed to the UAE before being sent to the USA, which may result in a initial tracking delay. This procedure typically takes between 3 to 10 business days.
This measure has been implemented in order to mitigate the risk of seizure, as our top priority is to ensure the safe and problem-free delivery of your package.
Update: Yet to be received by Emirates Post
This initial notification is generated while awaiting the arrival of your package from India. Upon arrival to the UAE, you can expect tracking updates to resume and work as intended.
Exception
Orders containing the listed products cannot be shipped by Emirates Post and must be shipped by India Post due to active regulations. We kindly suggest that the mentioned items be placed in a separate order.
Carisoprodol (Pain-O-Soma , Prosoma)
Eszopiclone (Hypnite)
Zopiclone (Zop)
Lemborexant (Dayvigo)
Tracking
Tracking: Guide
Tracking Your Order: Here’s How!
Tracking information will be sent through email upon the dispatch of your order, not before. Please allow up to 72 hours for the initial tracking update to be available.
How to Track
Is Tracking Provided?
Domestic orders may not receive tracking information due to security reasons.
🇮🇳 India: Yes ✅
🇺🇸 USA: No ❌
🇬🇧 UK: No ❌
🇪🇺 EU: Yes ✅
Acquire Tracking Code
You will be notified via email upon the dispatch of your order, along with the corresponding tracking code, consisting of both letters and number like this: RR123456789IN.
Tracking Service
A link to a designated service will be included in the email containing your tracking details. In the event of any difficulties, we recommend exploring alternative services from the list provided below:
Note: The listed convenient tracking services may incorrectly identify the country of destination. We recommend using your country’s postal service for the most accurate updates.
Error: Incorrect Postal Service
Issues may arise with tracking updates, specifically the absence or delay of such updates, if an incorrect postal service is detected or selected.
It may be necessary for you to manually choose the national postal service of your respective country.
Country | Postal Service |
USA | |
UK | |
Australia | |
Canada |
Tracking: No Updates
Why Isn’t My Tracking Updating?
In contrast to express courier services such as FedEx or UPS, our reliance primarily rests upon national postal services, which may not provide frequent updates on tracking.
There are a few common reasons why package tracking updates might be delayed:
Weather Conditions: Severe weather can disrupt transportation and logistics, causing delays in package movement and updates.
High Package Volume: During peak seasons (like holidays), carriers can be overwhelmed with the volume of packages. This can result in slower processing times and delayed updates in tracking systems.
Package Scanning Issues: If the package is not scanned at each checkpoint, updates may not reflect the current location or status of the package.
Customs Delays (for international shipments): International packages often go through customs checks, which can cause significant delays in tracking updates as packages await clearance.
Carrier Backlog: Sometimes, the carrier’s operations may be delayed or behind due to an operational backlog, impacting tracking data accuracy or timeliness.
In-Transit Updates: Sometimes packages are in transit, but updates are not sent immediately due to data sync or delays in the reporting system.
We understand the wait can be frustrating, but please be patient. If you’re experiencing a significant delay, refer to our resolution policy.
Tracking: Returned from Customs
Why does tracking say “Returned from customs”?
The notification “Returned from customs” indicates that your package has successfully undergone customs clearance and has been released for final delivery.
It has come to our attention that the 17track service has mistakenly interpreted this message as customs returning the package to sender, which is not accurate.
Problems
Product Problems
Experiencing a problem with the products after receiving the package?
Clients are advised to document the process of opening the package to raise any disputes.
Different Brand
While our goal is always to send you the exact brand you ordered, sometimes unexpected market shortages can occur. Here’s how we handle such situations:
Equivalent Brand: If your selected brand is not in stock, we will provide a brand of equivalent or superior value.
Generic Brand: Or, with your consent, we will substitute a generic brand and reimburse the price discrepancy in store credit.
Your satisfaction is our priority, and we’ll always keep you informed and involved in any product-related decisions.
Damaged or Expired
In the event that a package is received with items that are either damaged or expired, the client has the option to request a reimbursement for the value of the affected items or to have said items reshipped at no extra expense.
When contacting support, for products that are:
Damaged: Include a picture of the damaged product.
Expired: Include a picture of the label, showing any batch numbers.
Missing
All warehouses have a strict policy of not reshipping items in the event of missing items, as this practice is susceptible to exploitation.
Submit any evidence you may possess when reaching out to our support team. Please note that the resolution of the issue will be determined at our discretion.
Item #2Resolution Policy
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Package: Lost, Seized or Returned
Excluded Countries
The following countries are not eligible for resolution and are excluded from this policy:
Africa
European Union (EU) or European Economic Area (EEA), exluding United Kingdom (UK)
Middle East, excluding United Arab Emirates (UAE)
China
Russia
Canada
New Zealand
Conditions
Order is eligible for resolution if any of the following conditions are met:
Seized
You have received a notification of seizure from customs. Please provide a clear image of the letter when contacting our support team.
Lost
Packages are considered lost only after the designated number of business days (Monday – Friday) since the last tracking update, not order date, depending on the warehouse.
Warehouse | Days since last tracking update before considered lost |
🇮🇳 India | 30 business days (~6 weeks) |
🇺🇸 USA | 20 business days (~4 weeks) |
🇬🇧 UK | 20 business days (~4 weeks) |
🇪🇺 EU | 25 business days (~5 weeks) |
Returned
Packages that are returned only by customs. Does not apply to packages that are returned due to client error, including but not limited to:
Unrecognized recipient on shipping address
Unauthorized recipient during delivery
Incorrect or unrecognized shipping address
Procedure
If any of these situations apply and your country is not excluded from the list above, please reach out to us ASAP. When contacting support, kindly specify:
Email address used to place the order.
Order number (consists of digits only and begins with # symbol, not the tracking number).
Preferred option for resolution:
Reshipment – Confirm full shipping address including recipient name.
Store Credit – Credit will be applied to your account and may be used for future purchases on the platform. There is no expiration date on your credit.
We may charge extra shipping fees to split up packaging if we find your order to be at risk due to its size or other factors. We do not derive any financial gain from this.
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Privacy and Security
Privacy Policy
Your Privacy & How We Handle Your Data
At PCT ZONE, we highly value the privacy of our customers and are fully committed to safeguarding their personal information. Our Privacy Policy outlines the measures we take to protect and manage your data. By utilizing our services, you agree to the collection and utilization of your information in accordance with this policy.
Non-Tracking Policy: We do not employ any tracking technologies or third-party tracking services on our website. Your browsing activity on our site remains completely confidential.
Account Deletion: Customers have the option to delete their accounts directly from their account page on our website.
Order Information: Customers may request the deletion of their order information. If no such request is made, all order data is automatically purged from our systems 60 days after the order status is set to complete (dispatched).
Inactive Accounts: Inactive accounts are automatically deleted after six months of inactivity. However, due to our order deletion policy, these accounts will show no orders 60 days after the last order was marked as complete.
Customer Service Correspondence: Our customer support team’s email exchanges are subject to deletion after 7 days upon resolution of the issue, in order to safeguard the confidentiality of your personal communication and prevent its retention beyond the required time.
Data Retention: We retain your personal and order information only as long as necessary for the purposes of order processing and customer service. Beyond these requirements, we have no interest in storing your data any longer than necessary.
Shipping Carrier Information: Please note, we do not have control over the deletion of information linked to order tracking codes as that data is held and managed by the respective shipping carriers.
Newsletters and Marketing Correspondence: Customers may receive newsletters and other marketing correspondence if they opt-in during checkout or for a discount via our homepage. Unsubscribing is simple – customers can opt-out at any time by clicking the opt-out link in the email.
Product Evaluations: Customers have the ability to provide feedback on individual product pages, which can be manually deleted by the customers through their account or upon request.
Automated Deletion: To prevent accidental data retention, all data deletions, excluding product reviews, are automated and performed by our systems without human intervention.
We understand the importance of your privacy and have implemented these policies to ensure the security of your information and the confidentiality of your interactions with our services. If you have any inquiries or concerns regarding this privacy policy, please do not hesitate to contact us.
Data Security
Ensuring the Security of Your Payments & Data
Your payment security is paramount to us. Here’s what we do to protect you:
Always Encrypted: Every payment made is encrypted. You can be assured that your data is never transferred in an unsecured manner.
Minimal Data Retention: We store personally identifiable payment data only as long as it’s absolutely necessary.
Blockchain Limitation: For blockchain payments like Bitcoin, it’s essential to understand that transactions are permanent and can’t be deleted. This is because blockchains are designed to be immutable.
Rest easy, knowing we prioritize your safety in every transaction.